The Colte Partnership employs approximately 400 team members across ten different sites; nine Branches and our Executive Office. Our Branch teams are managed by highly experienced Practice Managers and Branch Supervisors who are dedicated to the smooth running of their respective Branches and do a fantastic job.
Wivenhoe Medical Centre
Wivenhoe Medical Centre are looking for an experienced Receptionist to join their friendly team.
About the role
Responsibilities will include (but not limited to) booking appointments, greeting patients, answering queries from patients and outside agencies and/or signposting to appropriate members of staff, updating patient records, processing correspondence and liaising with patients using various different types of communication methods.
The role requires excellent communication skills, a good understanding of IT and ideally, experience of a busy reception/public environment. You will also need to have flexibility to cover other shifts. Experience of working in a General Practice will be an advantage but training will be given to a suitable candidate.
The ideal candidate
You will have a good standard of education including Maths and English and have experience of working and providing customer services. Ideally you will have reception experience and it would be beneficial if you have experience working within Primary Care, however this is not essential. You will need to have strong IT skills and be able to use computer based systems. Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
You will have excellent communication skills both written and orally, and have good social skills. You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone.